*info Newsletter

For current topics of interest, please see our newsletter, published in Adobe Acrobat format. 

Payroll Tax Table Update (July 1, 2010)

In addition, changes to Arizona and Indiana state taxes are incorporated in this update.

Remember that tax updates for version 5.4 will no longer be supported as of January 1, 2011.

Credit Card Scrubbing Utility Available  (June 9, 2010)

July 1, 2010, marks the date that credit card processing companies must validate that their customers are using a PA-DSS-certified payment application.

Although Sage Accpac ERP does not process or transmit credit card data, it does store data.  To help customers comply with PCI and PA-DSS requirements, Sage has created a scrub utility to safely remove this data.

Failure to run the utility could result in fines and penalties, and it may include the risk of losing the ability to process credit card transactions altogether!  If you have ever recorded and stored credit card information in Accpac, contact us about this utility.

Sage Internal Systems Changes  (April 16, 2010)

You may have heard that Sage is undergoing changes to its internal business management systems that will likely affect you. Sage is working to improve your experience by providing you one location to access account information for all your Sage products.

Phone support changes
Your current seven-digit “customer ID number” will be replaced with a NEW ten-digit “account number.” You’ll receive your new number by email within the next few weeks.

When you call the Sage customer support center, you can use either your current customer ID number or your new account number; however, by using your new number, the Support team will be able to access your records more quickly and efficiently.

New Sage Customer Portal
Sage’s new business management system will allow the Sage team to provide you with greater access to online support and information through the new Sage Customer Portal. This new portal is scheduled to become available on April 26.

Instructions will be sent on how to access and register for the new portal. Please note that your email address will become your user name to access the new Sage Customer Portal.

Get more information on how the changes will affect you.

Global Resource Alliance dissolved  (January 1, 2010)

Due to new policies set by Sage, Trio Consulting is no longer formally affiliated with the consortium, Global Resource Alliance, which has been dissolved.  As clients, the only difference to you will be that your official Sage Solution Provider (or Dealer of Record) will revert from GRA back to Trio.  This is pretty much a change in name only, for your purposes.  We will continue to work collectively with our friends, Pyramid Consulting in New York, Brit-Tech in Nova Scotia, and CRM Systems in San Diego and Canada, when it is beneficial to our clients, but will simply no longer have a formal affiliation with them as far as Sage is concerned.

Welcome former Systems Works clients  (April 1, 2009)

With the planned retirement of Systems Works principal, Al Benioff, we are delighted to welcome Al and his clients into the Trio Consulting fold.  Trio has had a friendly and cooperative working relationship with Systems Works for many years, and we are very happy to be working with Al to merge his business into ours.  Al will continue to consult with his clients until his full retirement sometime in 2010.  Trio consultants have already begun working with Al to start getting to know his clients and how they work, and we will manage software sales and renewals from here on out.  We will strive to continue to provide the quality service that Al's clients have always depended upon.  A warm welcome to you all.

Sage Accpac ERP Editions

A detailed comparison of the three editions, 100, 200, and 500, can be found on the fourth page of this here on the Sage Accpac website.

Minimum System Requirements

It is our experience that, in general, any software developer's minimum system requirements are too low for acceptable performance.  When replacing or upgrading your system hardware and/or network operating system software, please contact us first to discuss your particular needs.  

However, should you wish to check the developer's stated minimum requirements for Sage Accpac software, that information is available on this page of their website.

Sage Software, the Sage Software logos, and the Sage Software product and service names mentioned herein are registered trademarks or trademarks of Sage Software, Inc., or its affiliated entities. All other trademarks are property of their respective owners.